Returns & Warranty – RAPHASYDNEY
At Rapha Sydney, we’re committed to delivering premium cycling experiences with every product you receive. If your purchase doesn’t meet your expectations, our clear and customer-first returns and warranty policy ensures you’re fully supported.
Returns Policy
- 30-Day Return Window – Return your Rapha Sydney item within 30 days of delivery.
- Condition – Items must be unworn, in original packaging, with all tags and accessories intact.
- Process – Initiate a return by contacting our support team with your order number and details.
- Refunds – Once your return is inspected and approved, a refund will be issued to your original payment method. Shipping costs are non-refundable.
Warranty Coverage
Every Rapha Sydney product is backed by a limited warranty, depending on the item’s category and construction.
Our warranty covers:
- Defects in materials or workmanship
- Issues with stitching, print integrity, and fabric performance
Warranty does not cover:
- Normal wear and tear, including fading, minor pilling, or natural fabric breakdown
- Damage from misuse, accidents, or unauthorized modifications
- Improper care, cleaning, or alterations not recommended by Rapha Sydney
How to Claim
For warranty support, please reach out to our team with your proof of purchase, clear photos of the issue, and a detailed description of the defect.
Depending on the case, we may offer:
- Replacement of your Rapha Sydney product
- Repair services or step-by-step guidance for minor issues
- Coordination with approved local service partners for in-person support
Need Assistance?
Our dedicated support team is available to help with returns, exchanges, or warranty claims. For any inquiries about your Rapha Sydney purchase, visit our Contact Us page anytime. We’re here to ensure your experience meets the high standards of quality and service you expect from Rapha Sydney, as of 2026-07-06.